Therapy Services for Children, Adults, and Families

Most insurance companies reimburse for a percentage of our services. However, we are technically “out-of-network.” What this means is you pay for services upfront, and then we help guide you through submitting the necessary claims forms to get directly reimbursed by your insurance company. (Note that insurance providers are typically required to reimburse clients within 30 days of receiving a claim so this typically keeps the process running smoothly.) On average, most clients are reimbursed somewhere between 50% – 80% for services, but our Insurance Benefits “Cheat Sheet” (along with a call to your insurance company) will help you determine your plan’s specific benefits. Also, we accept Flexible Spending Account (FSA) Cards and Health Savings Account (HSA) Cards in our office. Most FSA’s and HSA’s cover therapy, testing, groups, and custody services.

Yes! WFP providers offer virtual or telehealth sessions for clients who are located in North Carolina at the time of session. If you would like a telehealth session, please let our admin team know when you call to schedule your appointment. We will then send you a link via email that will directly connect you to your provider at the time of your scheduled appointment. As long as you have a strong wi-fi connection and private location, you will be all set. However, we do recognize that telehealth may not be an appropriate fit for all clients. In such circumstances, some providers are able and willing to offer in-person appointments. For those clients looking to have in-person appointments, please speak with your provider or let us know.

We require divorced parents to both consent for services if you share legal custody. (Most custody or consent orders have some language about notifying the other parent of medical or mental health services, but it’s important to review your specific agreement). If your ex isn’t able or willing to sign the consent forms, but doesn’t object to services, you can discuss with us other options. If your situation is complicated, just ask for assistance when you call to schedule.

We suggest you explain that they are going to talk and play with someone who helps kids with their problems. Some parents explain we are “feelings doctors” who help kids who are sad, mad, or worried feel better. Most children enjoy play therapy so you can reassure your child by explaining we have a fun office with a variety of toys, games, art materials, and workbooks. We also have a treasure chest with prizes your child can choose at the end of each session. Because we strive to make therapy engaging as well as effective, children are often eager to come back!

When discussing concerns about your children or relationships with family members and friends, they often bring biased perspectives to the situation. Even though they care and may have your best interest at heart, because of the complex dynamics and histories inherent with these relationships, it’s next to impossible for them to be objective. Clients often find it more helpful to openly express feelings and discuss problems with an objective therapist who is free of complicated family histories and judgments. This objectivity, along with the extensive training and expertise of our psychologists, are critically important when problem-solving issues. Wynns Family Psychology is here to help you get results—not to critique your parenting, criticize your children, or dispense bad “layman” advice about relationships. We attentively listen, offer encouragement and hope, and collaboratively guide you and your family towards its goals.

Because we specialize in and work with kids and teens on a daily basis, we know how to successfully connect with them. Our typical approach for teens is laid-back and positive. Even the most strong-willed teenagers respond to this strategy and find it more helpful to open up to our personable and objective psychologists (instead of their parents, friends, and teachers). We foster a safe and comfortable environment in which teens are eager to talk about their friends, families, and themselves! And once this door is opened, we can successfully move on to resolving their problems and issues. We often tell parents, “If you can get them in our office, we’ll do the rest!”